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Before reaching out to the team, it’s worth checking our status page in order to determine whether or not the issue you are raising is known; as there is a good chance we are working on a solution. By referring to this page you are actively helping the Bookvault team as a large number of duplicate queries regarding a known issue can clog up our customer services and slow our response times.
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One of the team will get back to you ASAP. Please avoid sending multiple emails after raising a ticket, as it will delay the resolution process.