In a continued effort to improve the user experience of Bookvault, we have made additional changes to the platform!
Full Speed Ahead!
We have made various changes to the Bookvault portal to improve the overall performance and reduce load times.
Expanding our knowledge base
We have reviewed frequently asked questions from customers and compiled a number of new knowledge base articles to try and get you the help you need quicker!
Introducing our new ticketing system!
We hope this revamp will bring a simpler way of managing and organising your tickets raised with Bookvault. This is a system we’ve been using internally for the past 6 months, so you won’t notice any changes to our response time nor will you have to do anything regarding existing open tickets. This change has been made to help keep you in the loop regarding your tickets and reassure you that we are resolving any queries you have raised.
How it works
First, you will need to click ‘support’ on the left-hand side menu in the Bookvault portal.
This is where you will be able to view and manage your tickets. To raise a new ticket, click ‘raise a ticket’ on the navigation menu at the top.
Here you will complete a form regarding the issue that you are facing. It is important that you use the email address that matches your Bookvault account in order for the ticket to be attributed to your account correctly.
Before raising a ticket it is worth checking if our help centre has the answers you are looking for, as it is the fastest way to resolve any issues.
Once submitted, you should receive an email confirmation of the ticket being received, and it will appear within your tickets.
You can keep track of the status of your ticket here, hopefully making our customer services clearer for you!
